Repair FAQ's?

How much does it cost to test and diagnose?

Nothing, 4D Controls will test and diagnose issues at NO CHARGE assuming the repair or replacement of the part goes ahead. Shipping is at the clients expense.

How long does a repair take?

Most of the time testing & repairs are completed within 1 to 3 days but occasionally a major repair might take a little longer (up to 3 weeks). All repairs are fully traceable so up to date information is always available.

What can we repair?

PLC’s, PanelViews, HMI’s, Variable Speed Drives, Servo Motors and other automation or sensing equipment. We’ve got a very talented team of engineers & technicians so chances are we’ll be able to get you out of trouble in no time.

What brands can we repair?

All leading automation and control brands including Allen Bradley, Schneider, Siemens, Omron, Mitsubishi, GE Fanuc and more.

Where do I send items for repair?

Address all repair equipment to ‘Repairs, 4D Controls, 12/37 Shipley Drive, Rutherford NSW 2320’.

What sort of guarantee do I get on repairs?

All 4D Controls repaired or replaced products come with a full 12 month warranty… Just like a new part!

Shipping

All orders over $1000 include FREE SHIPPING within Australia *Some exclusions apply ie remote locations.

Dispatch

Orders received before 1.00pm are shipped on the same day * In stock orders only

What are the different product conditions?

NFS – New Factory Sealed
NEW in original factory sealed packaging and conditions with recent firmware and date codes from 2014 to 2015.

NSS – New Surplus Sealed
NEW in original factory sealed packaging but the packaging may have markings, signs of discoloration or wear with an older date code and/or required firmware or hardware revision.

NSO – New Surplus Open
NEW in original factory packaging but packaging was opened or factory seal is missing (if applicable) or may be in replacement packaging. Packaging may have markings, signs of discoloration or wear.  These items are NEW and are unused but may be an older version or design.

UPP – Used in 4D Controls Packaging
These products have been previously used but are tested by our technicians prior to shipment. Packaged in 4D Controls packaging but may not come with documentation and accessories normally supplied with new products.

Contact Us?

4D Controls Surplus PLC Parts

Unit 12/37 Shipley Drive
Rutherford NSW, Australia 2320

Phone:  1300 731 156
International+61 2 4016 0268
E-mail sales@4dcontrols.com.au

About Us?

4D Controls was established in 2005 and is a leading supplier of programmable logic controllers and automation parts to the Australian industrial and mining sectors.
Our mission at 4D Controls is to become the preferred supplier of automation equipment; providing the highest quality products while offering the industry various alternatives to cost reducing and achieving production efficiency.
In addition to new parts, 4D Controls also offers surplus and used automation parts, providing alternatives for older or obsolete parts.
Our dedicated team are committed to staying at the forefront of industry best practice to enable them to provide expert knowledge and outstanding service